Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@cirrus9candy.com. Please note that returns will need to be sent to the following address: 25 N Lexington Ave, Apt 1211, White Plains, NY 10601

If your return is accepted, we’ll send you a free prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@cirrus9candy.com.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, email us within 7 days of delivery at hello@cirrus9candy.com with your order number and a photo, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as opened bags of cotton candy.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We recommend you to make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at morganne@cirrus9candy.com.